Job Title:

Specialist, Investigation and Alerts

Job Description

To manage payment queries from clients, internal departments and banks, and perform control over transaction processing performed by Investigations & Alerts team.
To be compliant with alert management keeping in par with guidelines and policies

Direct Responsibilities

1. Query MANAGEMENT: Handle all tasks engaged in processing incoming & outgoing payment investigations to ensure operational delivery for APAC sites

Handle investigations under its responsibility according to management guidelines & procedures in order to ensure operational delivery:

–      Handle investigations received for banking & technical reasons

–      Ask authorization to verify the investigation cases or for follow up on the pending cases till completion

–      Chase up for reply from the CS or MO of the concerned affiliated site

2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects  by the team members.

Contributing Responsibilities

1. OPC: Contribute to the Operations Permanent Control framework

2. CUSTOMER SERVICE: Monitor turn around times, and operational efficiency. Resolve customer queries and maintain clear communication with onshore counterparts

3. CLIENT RELATIONSHIP MANAGEMENT: Support Middle Office to address ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team

5. SWIFT knowledge: Should have good knowledge on SWIFT related payments and messages to handle investigations queries raised by clients or banks

6. Reconciliation: Should have knowledge on nostro reconciliation

#LI-DNI

Location:

PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,

Language Requirements:

Time Type:

Full time

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