Regional Technical Specialist – Operations    – Miami, FL (Hybrid with travel)

Are you a tech savvy and enjoy helping customers?  Ready to use your talent for one of the world’s largest FinTech organizations? Do you want to work for a global business that is committed to moving money for the better?  Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Regional Technical Specialist!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit.

As a Technical Operations Specialist, you’ll be the go-to guru for our agents tech needs. From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency. 

Role Responsibilities

As a Regional Operations Specialist, you’ll be the go-to guru for our tech needs  From optimizing business applications, products and services to making sure to protect the business on a day to day.   Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy  Data & System analytics support by observing trends when implementing new tech and products/solutions.  Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or cloud service conundrums  Front-End Fun: Help out with basic hardware and system troubleshooting. 

Role Requirements

Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting  Software Wizard: You know your way around business tools like PowerBI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.  Valid driver’s license to visit our Agents in person for rollouts and piloting new technology & products.  Bonus Dev Skills: HTML, CSS, and JavaScript—if you know them, you’re golden  Quick Study: New tech doesn’t intimidate you  You love learning and mastering new tools  Must be based in our sunny Miami office and will work as hybrid and willing to travel in the field 50%-75% of the time in the southeast region of the U.S. including Puerto Rico and USVI. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

Annual base salary of $70,000 – 80,000 and short-term incentives (8% of base) that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

Flexible Time off   Medical, Dental and Life Insurance  Tuition Assistance Program  Student Loan Repayment (below manager level only)  Parental Leave  WU Foundation Gift Match    One day volunteer time off  $0 Money Transfer Fee Discount Code – Quarterly  Recognition Program “Game Changers”  Employee Discount Program  Global Adoption Assistance  Global Scholarship Awards Program  4% Western Union Contribution to 401K  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.”

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Estimated Job Posting End Date:

01-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.