Job Title: Specialist, Partner Success Job Description The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. + Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts + Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners + Conduct monthly/quarterly consultative reviews and health checks analyzing our needs + Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers + Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. + Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams + Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business + Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products + Manage high volume of customer contacts through phone and email each day + Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience + Maintain a high level of CRM hygiene to ensure all relevant data is captured + May potentially attend vendor events Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**