Job Summary
The Print Production Specialist is responsible for supporting the growth marketing operations team in developing mail plans and execution for prospect and member mailings. The Specialist will work closely with the Print Production Manager and cross-functionally with Marketing Operations, Content Development, Compliance, Brand as well as third party vendors to ensure the materials meet each plan’s respective brand standards, product details, strategic objectives, and deadlines.
Job Duties
• Work strategically, under the guidance of the Print Production manager, to understand prospect and member mailing initiatives and build mail plans to support
• Build work back timelines to ensure all stakeholders and vendors are aware of deliverables and due dates
• Manage the work amongst internal and external teams from creative development to mail drop date
• Assist in the delivery of art and data files for Operations materials as needed to meet production and fulfillment deadlines
• Gather print specifications, quantity and version information and provide to print and fulfillment vendors as needed for execution
• Understand and assist in monitoring and managing ongoing program statuses of vendor SLA’s and CMS requirements, and update status reports
• Work closely with the IT team(s) and responsible stakeholder(s) to understand programming of member data into vendor system as it aligns with ongoing printed member communications
• Conduct print proofing and personalization auditing (onsite as needed) for member and required materials to meet company and CMS requirements
• Meet with Production Manager and business owners as needed to review and understand details of print and fulfillment business requirements for various printed communications
• Manage material digital files in on-line order portal and monitor order activity and troubleshoot issues through resolution
• Input and manage projects into company procurement database
• Review, reconcile, route and submit all invoices for payment and maintain reporting of all project expenses
• Manage ad hoc projects from start to finish as needed
• Establish and maintain collaborative working relationships with team members, internal clients and external vendors
• Reporting projects such as mail dates, postal charges, print cost / fulfillment charges, inventory pulls and reorders
• Support the overall business goals by performing additional duties as assigned or requested
Job Qualifications
REQUIRED EDUCATION:
Bachelor’s or Associate's degree or two (2) or more years of applicable experience in Healthcare/Medicare print/mail production or project management required
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
• Three (3) or more years of Marketing, Direct Mail and/or Project Management experience working in a fast-paced environment preferred
• Basic understanding of production and distribution methods, technology, equipment and processes for printing, direct mail and fulfillment, including USPS regulations, preferred
• Proven Experience interfacing with business decision-makers to prioritize and achieve desired outcomes
• Knowledge of Microsoft applications and ability to quickly learn internal software systems required
• Project Management skills to simultaneously manage multiple projects
• Strong attention to detail
• Excellent time management skills and able to work to strict deadlines
• Highly organized
• Ability to work well with people in a constantly changing environment
• Strong written and verbal communication skills
• Competencies in creating project documentation and tracking projects
PREFERRED EXPERIENCE:
Healthcare experience preferred
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.