REQ11781 Specialist, Responsible Gaming (Open)

POSITION SUMMARY:

The Specialist, Responsible Gaming assists the Responsible Gaming Manager in preparation of timely reports for Responsible Gaming/Compliance purposes.

PRIMARY RESPONSIBILITIES:

Conducts the RG Induction training of all staffConducts the Advanced RG TrainingConducts the training for Responsible Gaming AmbassadorsConducts the Refresher trainingsDraft Standard Operating Procedures, workflows and policies, according to law & regulationsMaintains a register of customers who have self-excluded, timed out or set any limits towards gaming limits interactions and behavioral interactions including system inputted data checks.Maintains breach reports for excluded persons and communicates with operations to ensure compliance with internal breach proceduresPerform verification of RG logged incidentsConducts electronic-draw RG checksGenerates reports to Responsible Gaming ManagerPerforms administrative tasks as directedPerforms the daily and monthly Internal Evaluation reports.Performs on site visits/inspections to monitor compliance with required documentation and visual displays and regarding Responsible Gaming Policy and Program and procedures.Evaluates interaction process and prepares associated reportsCollects and produces reports in relation to age verificationReports any identified problem gaming trendsMonitor problem gambling indicator and update customer account details with necessary informationIdentifies and suggests changes/improvements to the RG programHelps maintain the RG culture across the business in Cyprus, ensuring there is an adequate awareness of compliance requirementsPerforms any other duty as allocated by the Manager in his/ her area of responsibilityAssists with the description and clear definition of responsibilities and limits of responsibility of each department in relation Responsible Gaming principles and proceduresAssists with audits to the gaming departments, ensuring that all procedures are followed (Age verifications, underage, RG procedures etc.)Manages the Local Employee Responsible Implementation Committee

QUALIFICATIONS:

Experience

Minimum 1-year experience in a Compliance related role/ Responsible Gaming within a highly regulated industryLegal background is considered an advantageExperience in the casino environment is considered an advantage

Education

Appropriate tertiary qualifications

Skills / Competencies

Displays a high commitment to excellence and continual improvementMotivated to achieve business objectives and common goalsWorks as a team memberAnalytical skillsAchieves agreed objectives and accepts accountability for results