**The Position** Are you a customer-centric and service-oriented person? Are you passionate in delivering excellent customer service and enjoy working in a proactive environment and building rapport with others? If you’ve got what it takes, then we’ve got the fantastic opportunity for you! Boehringer Ingelheim, is looking for a motivated and dynamic individual to join our team as a Source to Pay (S2P) Direct Specialist. In this role, you will be responsible for providing efficient and effective support via phone calls and emails. You will be the main contact of suppliers and business partners for all queries related to Source to Pay. **Duties and Responsibilities** + Processes incoming queries (either via phone call or e-mail) from Boehringer Ingelheim employees as well as suppliers globally and clarifies open questions about purchase requisitions, purchase orders, invoices and (outstanding) payments with suppliers and internal business partners globally. + Analyzes process and system errors and solves and/or forwards those issues or any other query according to the activity split between S2P Direct, S2P Central Services, Procurement, Accounts Payable and Sourcing. + Performs end-user trainings for S2P Systems. + Acts as first point of contact for the complete S2P process globally. + Efficiently manages and prioritizes tasks to ensure Service Level Agreements. + Assists internal and external users of the S2P systems + Handling of incidents via ticketing tool/system. + Inbound/outbound call handling. + Involvement in training to new employee/s: work shadowing and side-by-side processing + Drives team huddles including the preparation of minutes of the meeting. + Performs the daily work allocation of tickets. + Ensures on time completion of LOS (Learning One Source). + Ensures Stakeholder Management (Internal and External including interactions that builds relationship with vendors) **About our future Employee** + Bachelor's degree in business information or business administration or similar course + 1-2 years of experience in procurement or accounts payable related position. + Understanding/knowledge of end-to-end S2P processes and/or Expense Processes + Experience in Procurement and Accounts Payable tools such as ServiceNow (myService), SAP FI, SAP ARIBA (weBuy), Invoice Workflow Tool (InvoiceTrack). + Customer service oriented + Must be proficient in English both written and verbal. + Amenable to working night shifts or rotating schedules **Our Company** At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since. Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve. Why Boehringer Ingelheim? With us, you can grow, collaborate, innovate and improve lives. We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities. **Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.** All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.