REQ12920 Specialist, Service Delivery (Open Date: 16/06/2025)

POSITION SUMMARY:

The Specialist, Service Delivery acts as primary resource to provide 24x7 on site / remote support to users on various client devices and business systems.

His / Her scope of support includes but not limited to software / hardware installation and configurations, data entry, issue troubleshooting and engagement of vendor support.

PRIMARY RESPONSIBILITIES:

Identifies systematic problems and/or recommends opportunities for improvement that will eliminate or reduce number of reported problems. Builds and maintains OD images and approved applications for various PCs & Laptops models. Handles patch management on client OS with evaluation, testing & deployment. Ensures security software on client devices is healthy and updated. Handles IT project implementation tasks assigned. Continuously builds up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service. Handles receiving, configuration and installation of the new client devices to users. Performs vendor management/coordination on faulty client devices.

QUALIFICATIONS:

Experience

1-2 years of relevant IT enterprise support experience required. Hands-on experience with personal computers/laptops/mobile devices in iOS & Android platforms. Possesses strong experience in hardware and software troubleshooting. Exposure to Gaming and/or Hotel industry preferred.

Education

Bachelor’s Degree in Information Technology or equivalent relevant qualifications. Preferred Certification: ITIL, MCSA, MCSE

Skills / Competencies

Proficient in Windows and Mac platforms. Possess good technical understanding on Active Directory, Exchange, and Office applications is essential. Working knowledge in Microsoft SCCM, UNIX and/or SQL is a plus. Ability to communicate effectively in English. Good listening skills & customer service expertise. Ability to work as part of a team to accomplish common goals. Ability to log, troubleshoot, and track problems to a successful conclusions. Ability to present ideas in user-friendly language to non- technical personnel and end users.