Job Description

Specialist, Service Management

Are you passionate about leveraging data to drive decision-making and support manufacturing systems? Join our company Animal Health Manufacturing Division IT Digital Foundational Services Team and be at the forefront of innovative health solutions. We are looking for a Lifecycle Management Specialist who will play a crucial role in supporting our manufacturing sites by providing valuable insights through data analytics. This is an exciting opportunity to work with cutting-edge technologies and make a significant impact on our operations.

ResponsibilitiesMeet with customers and stakeholders to gather requirements; identify opportunities and develop data sets that can be used to illuminate and monitor current and future states.Develop a deep understanding of the data sources and data models.Create data sets using local desktop tools or enterprise data platforms such as AWS Redshift.Maintain documentation of new and existing analysis.Meet with stakeholders from Enterprise teams and Manufacturing sites to support their programs and identify opportunities for data analytics to improve outcomes.Support end users at manufacturing sites in the management of their data through ServiceNow.Develop dashboards and KPI trackers.Serve as a champion and change agent for the adoption of Data Analytics methods.

Qualifications

Required

Degree required with a preference for Engineering, Computer Science, Information Systems, Math, or a related field.3+ years’ data analytics experience, preferably in a manufacturing industry.Requirement gathering using formal methodologies such as TPS or Agile.Understanding of software development principles and lifecycle (SDLC).Able to work in a global environment including the ability to maintain global relationships and understand different business models that may vary by region and business unit.Ability to understand and solve complex problems in operational environments, and to explain them clearly and concisely.Excellent oral and written communication skills, with demonstrated experience communicating with IT & Business personnel at all levels of the organization.Ability to effectively communicate with various project stakeholders including IT leadership, business customers, team members, and other IT colleagues.Strong collaboration, presentation, and influencing skills.Fluent in English, in both oral and written communication.

Preferred

Experience with ServiceNow CMDB and IT Service Management Tools.Certifications in Power BI, Spotfire, Power Query, SQL.Experience with visualization tools such as Spotfire, Tableau, or Power BI.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/7/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R335130