POSITION SUMMARY:

The Workforce Strategy & Movements (WSM) Team at Royal Caribbean Group is responsible for the scheduling, onboarding, travel, and expense management for all crew members working on the entire Royal Caribbean International and Celebrity Cruises fleet. This is an immense 24-7 operation that encompasses over 200,000 crew movements each year with an annual budget exceeding $250M.

The Specialist, Vendor Mgt & Ops Specialist will be responsible for managing the day-to-day logistical needs for crew movement and vendor management.  The logistical needs consist of, but are not limited to, managing hotel blocks, ensuring all crew have accommodations within the TravelMart system, transportation arrangements, and all other ground logistical needs within designated turn ports and non-turn ports.  The vendor management responsibilities consist of analyzing, negotiating, and managing vendors who provide services for crew logistics/movement, such as hotel, transportation, visas, immigration, rates sheets and any other matters.

This role also supports all crew members of the RCL brands (Croisieres de France, Celebrity Cruises, Pullmantur, SkySea and Royal Caribbean International).  The focus of this job is to support the lead and management team with analyzing, negotiating and managing vendors who provide services for crew logistics/movement, such as hotel, transportation, visas, immigration and any other matters. Including documentation vendor set up as well as contract process. The incumbent is responsible for the day to day transactions , as well as managing all additional crew travel related requirements as directed by the Crew Logistics Manager.

 

The incumbent is responsible for the daily transactions and managing all additional crew travel-related requirements as directed by the Crew Logistics Manager.

This position will work closely with the Miami Port Logistic Team and as such will be required to work Eastern Standard Time (EST) day shifts (09:00-17:00) and may be required to work local weekends & holidays based on the schedule provided.

 

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for reporting and communicating any budget impact caused by unplanned travel, last minute request relating to hotel and or transportation.

Performs special operational and analysis projects as requested. From these results the Manager makes recommendations to improve overall service and efficiency of operations.

Responsible for locating additional resources (i.e., Rooms, transportation etc.) when necessary for any unplanned movement. Report to Managers any budget impact.

Coordinates all planned turns with shoreside and shipboard management to plan all turnaround operations, including all Repositioning’s, Drydock, Wet dock, Revitalization, New builds, and /or handovers, group, trainings.

Ensures and validates all contract information is accurate in TravelMart and within Department SharePoint

Manage exceptions an overflow is TravelMart as needed.

Assist with training of all vendors and various internal customers as needed.

Manage the forecasting and securing rooms for plan movements globally.

Responsible for handling requests in port logistics crew inbox and assistance needing form the scheduling and travel team.

Work closely with the Lead and Regional Manager[s] and ships to ensure services are completed.

Liaison between ships, vendor and shoreside Management team.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

 

 

 

 

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QUALIFICATIONS:

Bachelor’s degree from an accredited college or university in Business Administration, Paralegal, International Relations, or Maritime Law or related, equivalent experience.

Minimum five years of experience working with port administration, hotel, transportation, and contract procurement, or at least four years’ experience managing maritime logistics.

Fluent in English is required and proficiency in additional languages preferred. (Spanish, Portuguese or Chinese preferred);

 

KNOWLEDGE AND SKILLS:

Experience successfully negotiating terms and agreements in the best interest of the company.

Working knowledge of computers, internet access.

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PHYSICAL DEMANDS:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a PC. The employee regularly moves about the office complex, and may climb, descend, lift, or move up to 10 pounds. Some travel may be required to visit Miami office location for training and/or other special initiatives.

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WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office.