Job Req

138026

Closing Date

14 February 2025

Location

Sandton

Job Purpose

To drive the timeous execution of the day-to-day services in specific Client Execution unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

Job Responsibilities Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables.  Strengthen team participation through effective collaboration within the Business Management Unit (BMU) and across the portfolio value chain.   Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives.  Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.  Ensure seamless client experience through efficient and reliable services by prioritizing high value clients. Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within BMU. Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes. Minimise risk through detail-orientated work processes and high accountability of own work. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Preferred Qualification Bachelor of Commerce in Finance, Accounting or Economics  Essential Certifications Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Minimum Experience Level 3 - 5+ years’ experience in Financial Services focused on Middle Office, Support Client Operations.  Technical / Professional Knowledge Administrative procedures and systems Microsoft Office Relevant regulatory knowledge Business writing skills Financial Acumen Product Knowledge Analytical Skills Knowledge of risk Relevant system knowledge Accounting skills Behavioural Competencies Communication Continuous Learning Collaborating Decision Making Initiating Action Innovation Work Standards Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566