Job Family Investment BankingCareer Stream Commercial SupportLeadership Pipeline Manage Self: OperationalJob Purpose

To verify; prepare; capture; reconcile and confirm all inputs within service level obligations and in compliance with internal policies and procedures; timeously escalating issues when required to the Senior Specialist. To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

Job Responsibilities Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables.  Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.   Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives.  Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.  Ensure seamless client experience through efficient and reliable services by prioritizing high value clients. Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit. Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.
  Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification

Bachelor of Commerce in Finance, Accounting or Economics

Preferred Certifications

CDCS (Certified Documentary Credit Specialist); and/or 
CITF (Certificate in International Trade Finance)
 

Minimum Experience Level

3 - 5+ years’ experience in Customised Trade solutions focused on Middle Office, Support Client Operations. 

Technical / Professional Knowledge Administrative procedures and systems Microsoft Office Relevant regulatory knowledge Business writing skills Financial Acumen Product Knowledge Analytical Skills Knowledge of risk Relevant system knowledge Accounting skills Behavioural Competencies Communication Continuous Learning Collaborating Decision Making Initiating Action Innovation Work Standards Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566