Job Description:

The Role:

You will be part of a team leading our next-generation transfer agent operations.  In your capacity, you will help foster productive customer interactions and help solve our customers’ business challenges while pairing with our new technology and our passion for excellent customer service.

As a transfer agent specialist, you will be part of a cross-functional team helping to map out existing operational processes, articulate customer pain points, identify best practices and together, imagine new ways to manage registered securities.

Responsibilities Include

Review and process customer transactions and account inquiries including but not limited to escalations Comply with all policies and procedures related to all aspects of TA Operations Ensure quality standards are enforced, met and compliant with regulatory mandates Ensure all key daily duties are performed timely and accurately Collaborate with aligning business partners to develop and create written procedures  Ensure all procedures are updated to mitigate process risks Demonstrate a collaborative mindset aligned with process improvement, efficiencies and risk mitigation Participate in architectural system design with product, technical and operations teams to ensure proper system build satisfying TA needs as we scale our business Support business initiatives and special projects Cross train as needed Other duties as assigned by management

The Skills and Knowledge You Bring

You are highly motivated, learn quickly and perform well under pressure and in a fast-paced environment  You can demonstrate strong communication skills and are client focused Effective problem solving and Decision making  Risk mitigation through policy and procedural understanding  You can multitask and prioritize requests and deliver timely and accurate solutions to clients and shareholders  Building and managing relationships with clients and internal business partners is a priority for you  You can thrive in a team environment and demonstrate a willingness to assist other team members   You bring intellectual curiosity and are committed to continuous learning and personal development  Actively participate in new assignments, projects, and activities within the role in the Fidelity community is something you strive for 

Position Requirements

College Degree required and/or 3-5 years experience in Financial Service Operations Knowledge of transfer agent operational processes and SEC regulations Proficient in Microsoft office Word, Excel and other basic knowledge of other products within suite Effective written, verbal and listening skills Strong problem solving and decision-making skills

The Team

We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses, and financial institutions we serve.

Fidelity Labs is a dynamic workplace that combines the best parts of startup life— building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at labs.fidelity.com.

This opportunity is brought to you by Fidelity Labs.

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