Expert in handling end to end VM process.
Expert in handling Cloud agent, patch management, policy compliance and other modules in Qualys
Preparing security advisories and defining the severity levels for the vulnerabilities
Scanning, validation and reporting of vulnerabilities on daily and monthly basis
Co-ordinate with remediation teams
Track vulnerability tickets right up to closure.
Preparing monthly security reports for the management
Able to drive vulnerability management program for multiple customers
Able to suggest remediation measures for the gaps found as part of Compliance Assessment Audit/Activity (Technical and Process)
Good knowledge of CVEs
Able to independently verify the validity of the corrective actions implemented by the respective stakeholders for the closure of vulnerabilities
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases