Summary The Accounts Receivable Follow Up Specialist performs all collection and follow up activities with third party payers to resolve all outstanding balances and secure accurate and timely adjudication. This position is responsible for net and gross outstanding in accounts receivable, percentage of accounts aged greater than 90 days, cash collections, and denials resolution in support of the team efforts in the achievement of accounts receivable performance goals. The Specialist performs daily activities related to the successful closure of aged accounts receivable. Responsibilities • Performs online account status checks and contacting payers to follow-up on outstanding claim balances of assigned accounts in work queues. • Clearly documents in EMR system the patient account notes, the payment status of the account, and/or actions taken to secure payment. If applicable, requests account for additional follow up activity within a prescribed number of days in accordance with payer specific filing requirements or processing time required for insurance to complete processing. • Performs required actions to resolve the account balance promptly by submitting appeals, correcting account information, coordinating requests for medical records, requesting and/or performing posting of account adjustments, requesting an account rebill and any and all other actions necessary to secure account payment and/or bring the account to successful closure. • Documents, tracks, and ensures a reasonable turnaround time of receipt of any outstanding documents required from external departments. • Responds to claim denials from payers such as inability to identify the patient, coordination of benefits, non-covered services, past timely filing deadlines, and ensures all information is provided to the payer. • Documents all actions taken on accounts in the EMR system account notes to ensure all prior actions are noted and understandable. • Informs the supervisor of any problems or changes in payer requirements and exercises independent judgment to analyze and report repetitive denials to take appropriate corrective action. • Achieves established productivity and quality standard as determined by the Baptist Productivity and Quality Expectations Documentation • Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact patient account collections. Adheres to internal controls for applicable state/federal laws, and the program requirements of accreditation agencies and federal, state and private health plans. • Seeks advice and guidance as necessary to ensure proper understanding. • Effectively utilizes payer websites as needed in the execution of daily tasks. • Conducts account claim status and follow up and resolves claim payment denials. • Monitors assigned work queues at all sources and ensures expeditious resolution while working with other departmental representatives in resolution. • Reports unresolved issues and concerns impeding the collection process and to ensure successful account resolution. • Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information. • Performs other duties as assigned by the Supervisor. Requirements, Preferences and Experience Experience Preferred: Three (3) year experience in physician's office or hospital setting Minimum: Previous experience in the healthcare setting or educational coursework. Education Minimum: High School or equivalent Preferred: Certification and/or degree in Healthcare Administration Business, Finance or related field. Special Skills Minimum: Ability to type and key accurately, problem solving, written and oral communication skills. Effective Verbal, written and customer service skills. Training Preferred: Knowledge of ICD-10, CPT and HCPCS codes. Knowledge of EMR Systems such as EPIC. Working knowledge of Medicaid requirements and ability to efficiently identify and facilitate the submission of outstanding information Minimum: PC skills and keyboarding Working knowledge of 10 key, typing and computers. Proficiency in Microsoft Office (Outlook and Word). About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: + Competitive salaries + Paid vacation/time off + Continuing education opportunities + Generous retirement plan + Health insurance, including dental and vision + Sick leave + Service awards + Free parking + Short-term disability + Life insurance + Health care and dependent care spending accounts + Education assistance/continuing education + Employee referral program Job Summary: Position: 10373 - Specialist-Accounts Receivable Follow Up Facility: BMHS - Regional Business Office Jackson Department: HS Central Business Office Corporate Category: Finance and Accounting Type: Non Clinical Work Type: Full Time Work Schedule: Days Location: US:MS:Jackson Located in the Jackson, MS metro area REQNUMBER: 20940