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Duties & responsibilities

The Corrigo Deployment Specialist is responsible for the deployment, implementation and optimisation of the Corrigo Platform to new and existing JLL clients.

This role works hand in hand with the deployment project lead to successfully deploy the Corrigo platform from initial engagement through to post go-live stabilization. 

Corrigo Service Centre Deployment Specialist shall perform the following tasks:

Flexibility to regularly rotate through different technical specialties and skill sets. Perform data collection and system configuration tasks in Corrigo account instances, in the following areas –

UsersCustomer contactsProperty dataSpace dataWork types (tasks)Specialty dispatchPM SchedulesRM SchedulesEquipment

Co-ordinate multiple stakeholders on above data and configuration tasks, working to tight deadlines Perform product demonstrations for JLL staff and clients Provide trouble shooting throughout the deployment period on system and business process issues Initiate the discovery process on Corrigo Enterprise and Corrigo Client Portal features and functionalities introduced during version upgrades and service updates and leverage these as efficiencies to the Account Teams. Perform tests and solutions to meet client and account requirements or close off issues / gaps identified during deployment Perform Data Validation and Account System Configurations in Corrigo Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements. 

Audit Database Access and RequestsAnalyse and Recommend Database ImprovementsAnalyse Impact of Database Changes to the BusinessGuarantee Database Setup Meets Industry / Client RequirementsIdentify User Needs to Create and Administer DatabasesTroubleshoot Database ErrorsUpdate Database PermissionsEnsure Data is Secure Ensure Corrigo Instance Run EfficientlyEnsure Platform Availability

Provide guidance / technical solutions on escalated tickets Ensure proper testing, documentation and closure of all issues Document knowledge in the form of User Guides, Process Maps or Manuals Work with development team on product fix and enhancements Strong Technical and Interpersonal Communication.  Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered Assist in overall Governance, Audit and overall resolution of business processes in Corrigo Perform Configuration and Data Audits and initiate remediation to correct audit findings as required Provide coaching and development to Service Team including, but not limited to training, compliance and quality monitoring Coordinate resolution for all levels of escalated issues including those identified by Users, Key Stakeholders and other sources Identify and recommend implementation of processing efficiencies. Participate in professional and personal development programs Adhoc tasks assigned

Performance objectives

Provide solutions to issues reported and see problems through to resolutionResearch on new features and functionality, diagnose, troubleshoot and identify solutions to resolveEnsure compliance to Data Governance Policies and ProceduresCompletion of all allocated activities within SLA to support the effective and efficient rollout of Corrigo across the regionMonitor and ensure issues escalated and prioritizedIdentify system limitations / operational gaps and drive to ensure closureEnhance own professional and personal skills

Key skills

Strong communication skillsGood experience in Stakeholder Management, Change Management, Vendor Management, Risk ManagementSound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlinesResult Oriented, self-motivated and proactive in resolving issues and identifying new opportunitiesStrong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on handAdvanced Excel skillsProven ability to think laterally and see tasks in the context of overall client needs and business objectivesAttention to detail – both verbal, written and numericalAbility to work well in a team environment with flexibility and is able to readily adapt to changing situations

Employee specification

Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplinesWith 2-5 years’ experience in helpdesk service delivery

Location:

On-site –Taguig, Philippines

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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