Overall purpose of role

To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service

Key Accountabilities

Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracyAdhere to quality control discipline, procedures and checks at all timesDay to day query resolution, with upward escalation of more complex queries to the management teamReport issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damageAssist team manager in administration of the section, including organizing workflow, queue management & query resolutionMay be involved in the retrieval and distribution of information, either on paper or any other electronic mediumResponsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

Decision-making and Problem Solving

Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutionsIdentify and investigate problems specific to their area of expertise and recommend remedial action

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.Collaboration with teams across the bank to align and integrate operational processes.Identification of areas for improvement and providing recommendations in operational processes.Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.Identification of industry trends and developments to implement best practice in banking operations.Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through operational excellence and customer servicePerform prescribed activities in a timely manner and to a high standardNo people leadership roles at this grade.Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.Identify escalation of policy breaches as required.Take responsibility for customer service and operational execution tasks.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.Work within well-defined procedures that may involve a variety of work routines.Demonstrate an understanding of the procedures.Evaluate and select the appropriate alternatives from defined options.Make judgements based on the analysis of factual information.Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.