Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Responsible for account setup and ongoing maintenance activity for Cencora customers. 

Responsible for managing product access and eligibility for customers.  

Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, regulatory, compliance, and corporate departments.  

Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing.

Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers. 

Responsible for following approval process for business-critical fields.

Has complete ownership of the customer file and all components such as contracts, routing, program compliance, pricing, substitution setups, etc.  

Ensures data integrity of customer setup, pricing, contract information. Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems. 

Implements and runs the audit processes for customer profile information.

Generates and analyzes reports for all key customer fields.

Facilitates new customer onboardings by collaborating cross-functionally with internal and external counterparties, including proposal Management, Credit, Sales, Technology, Operations teams, and our external customers. Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.

Experience and education requirements

Requires a Bachelor degree in business administration, accountancy, sales, marketing, computer sciences or similar vocations or equivalent work experience.  

Requires a minimum of 3 years related and progressively responsible experience in a corporate/shared services company in customer service, customer maintenance, or administrative position.  

SAP experience is preferred.

 

Minimum skills, knowledge and ability requirements

Strong organizational skills and attention to detail. 

Strong interpersonal skills, ability to communicate effectively both orally and in writing.  

Good analytical skills.  

Working knowledge of standard Microsoft productivity tools. 

Demonstrated history of operating in a professional manner with customers or other associates. 

Excellent analytical skills relative to data analysis and data auditing. 

Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up.  

Demonstrated ability to work independently.  

Preferred knowledge of drug distribution industry.

Strong customer focus and ability to partner with various internal groups, including senior leaders and front office. 

Experience using ERP Systems and Salesforce or other CRM systems is preferred.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€2 485,30 - €3 550,49

Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB