About GlobalFoundries

GlobalFoundries is a world-leading contract manufacturer for the global semiconductor industry with facilities in Dresden, Singapore, New York and Vermont (USA). Our products are used in various technical applications, e.g. mobile communications, consumer electronics, automotive and more. GlobalFoundries employs around 13,000 people worldwide, including 300 in Sofia. 

Our Sofia based team is enhancing GF’s scale and capabilities, while strengthening competitiveness of its specialized application solutions to further position the company for growth and value creation. 

Our Design and Technology Enablement teams are working on the development of a broad portfolio of semiconductor technologies ranging from 350 nm down to 12nm including FD-SOI, RF, High-Voltage and automotive applications. 

Introduction
The Customer Support Specialist will be responsible for customer order management and provide support to the regional sales team. This role will be key interface between Sales, Planning, Technical Support and Customer to ensure customers' requests related to orders and shipments are met to the best interest of the customers and the company.   
(KPIs: Order Entry, Customer satisfaction, revenue goal (wafer & non-wafer), aged backlog, AR, CRD, backlog management.)
 

Your Job

Customer Management:

Develop and maintain positive relationships with Tier 3 & 4 Customers and Channel Partners

Supporting sales team to organize and take lead in customer teleconference and answer questions related to orders & shipments

Take ownership of customer issues and follow problems through to resolution. Focal point of contact for B2B & Customer Portal related issues and questions

Educate customers on GlobalFoundries business practices and available systems (eg. GFV, SFDC, B2B, etc.)

Revenue Management:

To maximize NWR revenue via premium services fee collection and prevent leakages

Highlight to the sales team about the PO gap and keep them informed of all customer issues

Order and Backlog Management:

Enter customer specific information in Oracle, which may include purchase orders, pricing, quote, and ship methods

Manage the customer's backlog in Oracle. Work through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve customer and Fab related issues

Analyze and manage on-time delivery for customer orders

Process and respond to customer expedites, pull-ins and inquiries with regards to supply situation

Resolve production scheduling, shipping or invoicing problems; determine validity of RMA claims, outstanding AR issue, aged backlog and etc.

Ensures that GlobalFoundries policies, legal regulations and audit requirements are met and maintained

Project Management:

Manage B2B projects for customers

Initiate and participate in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence

Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

We Offer

Attractive compensation package with competitive salary, performance related bonus plan and a global recognition program

Individual, technical or management career path opportunities supported by enhanced learning and development programs

Healthy and teambuilding work environment with:

Monthly Meal Voucher Program

Sports Card Sponsorship

Regular Team Building Events and Celebrations

Professional Office area with best infrastructure

Work-life balance with:

21 to 25 days paid vacation depending on years with company

Flexible working time

Relocation/Immigration Support for international Hires

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency, and innovation whilst our employees feel truly respected, valued and heard. For more information on GlobalFoundries, visit www.globalfoundries.com.

Information about our benefits you can find here: https://gf.com/careers/opportunities-in-europe/