Working in Customer Care is all about leaving every customer happier than you found them. We’d love individuals to join us who will treat our customers as if they were your own family members – with empathy and kindness.

We’d love you to ask yourself these questions.

•    Are you patient and caring?

•    Are you a good listener and passionate about helping others?

•    Do you have a can-do attitude, and give everything a go?

•    Are you digitally savvy and curious to learn more?

•    Are you willing to help your team by sharing what you learn along the way?

If you answered ‘yes’ to the above, we’d love to hear from you. We believe these traits are the most important thing – and if you have these, we can teach you the rest.

Although it’s not essential, it might also help you to hit the ground running in the role if you have some of these skills and experiences too:

•    Experience of working in a customer-obsessed role

•    Excellent written and verbal communication skills

•    Experience assisting vulnerable customers

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels. 

Accountabilities

Collaboration across multiple digital channels to personalize each interaction with a customer.Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.Support teams within the business operations function as needed, including risk management, compliance and collections.Comply with all regulatory requirements and internal policies related to customer care.To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

Analyst Expectations

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.Check work of colleagues within team to meet internal and stakeholder requirements.Provide specialist advice and support pertaining to own work area.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practice and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.