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Opening Sentence:  This position is accountable for providing a high level of customer service for all customers, internal and external. Drives customer chargebacks, repairs, inventory control and/or information flows. Develops and executes systems or procedures to handle all customer complaints accurately and expeditiously, order entry, expediting, order processing. Manage marketing and demand forecast to determine optimum inventory stocking levels, determine causes that affect service levels. Responsible to determines production scheduling in the manufacturing facilities. Responsible of the process to be sure that all the customers will have answers on request about delivery dates, lead time, or other logistics topics.

Role Responsibilities

Propose/challenge logistic process evolutions in order to improve the customer satisfaction, automate the order entry, expediting, order processing, editing, follow-up, spare part processing and/or shipping processes.Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.Responsible to provide satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD).Manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs.Drives follow up and determine causes that affect service levels.Responsible with the Manufacturing Floor to provide the schedule production.Interface with Engineering, Purchasing, Accounting, to develop, implement, and drive systems to facilitate Production Scheduling,Coordinate and analyze business growth on products to balance the scheduling of new and existing product.

Describe what this person will be doing in common terms

Review delivery dates with the customers.Review urgent order to check with plant any improve on de delivery dates.

Travel: Up to 50%

Minimum Qualifications:

Minimum of 5 Years of experience in the following areas:

Solid experience in customer service, schedule production, materials, supply chain.Advanced English LevelExperience on ORACLE system.Knowledge of shipping and logistics,Manage and develop personnelBachelor's degree in Industrial Eng, or International Business Degrees.100% On-site

Preferred Qualifications: (Max bullets per section 10)

Management and negotiations with external and internal customerLaunch of new projectsManagement of billing systems

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.