At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Call Center Customer Service Specialist in Fraud, Collections, Retails and Card Services at Chase, you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.
Job Responsibilities
Works in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicate with customers in a metrics-driven environmentNavigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentTake ownership of each customer interaction while treating them with respect and responding with empathyWork both independently and in a team environmentAbide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills:Computer experience required, utilizing multiple computer applications in a Windows-based environmentCompleted at least 2 years in college or, Completed the K-12 Curriculum or,High school graduate with 1 year customer-interfacing work experience or,Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills
Ability to multitask using a computer and simultaneously provide customer supportComfortable in a fast-paced, consistently changing environmentPrevious experience working in a Hospitality, Restaurant or Retail industryHave a passion for helping people by solving problems, presenting, and explaining solutionsWork Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.