Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job DescriptionThis position is remoteAssign, monitor and investigate team members and guest complaints; escalate when necessaryMonitor background and MVR results and respond to concerns from the background check adjudication process; escalate when necessaryResolve team member common operational questions and concerns; escalate when necessaryCollaborate with HRBPs and business leaders to resolve team member and guest issuesModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelCompile document requests as they relate to employee relations, DOL, EEOC and litigation threatsAll other duties as assigned.QualificationsHigh school diploma or equivalent certificate requiredBachelor’s degree in business administration, human resources management, employee relations or related field preferredMinimum one year experience in human resources related field highly requiredBilingual (Spanish) a plusGeneral knowledge of all company policiesGeneral knowledge of federal and state laws concerning labor relationsIntermediate Microsoft Office skillsStrong organizational skills with attention to detailAbility to remain objective, calm, tactful and persuasive in controversial and/or confrontational situationsAbility to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision makingSelf-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectivesDemonstrate integrity and ethical behavior including but not limited to confidentialityAdditional InformationThis position is remote.General office work requiring sitting or standing for long periods of timeAble to lift up to 30 lbs.Able to work evenings, weekends and odd hours as neededTravel less than 5%30472