Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist 1, Customer Care, you will be responsible for providing an outstanding customer care experience as Emerson’s frontline representative. You will support continuous improvement projects to ensure Emerson continues to meet and exceed customers’ expectations.

In this capacity, you are primarily responsible for handling customer contact inquiries and providing appropriate resolution through the customer’s preferred and available communication channels. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

To respond, log, and monitor customer chats, calls, and e-mails in our business systems. To validate customer information and product inquiries, including their levels, classifications, and tiering. To route inquiries to the correct contact or allocate requests, tasks, or emails to appropriate support. To log or record inquiries and new customers in the system, including record updates like requests for address book setup. To handle online store support, from collecting and verifying customer information, recording and registering them, walking them through using the store, and submitting requests to the appropriate group. To create reports of captured leads, opportunities, orders, and campaigns based on standard templates. To help customers locate reference documents, use online self-service tools, and locate the correct sales office or BU contacts.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You are interpersonally savvy and can collaborate and efficiently work with a team and people at any level.

For This Role, You Will Need:

Bachelor’s degree in Business, Management, or related courses. At least 1.5 - 3 years of relevant experience in a global contact center environment with a primary focus on customer service/care roles via chat, phone, and/or email. Intermediate proficiency in Microsoft Office applications such as Excel for customer data reporting and analysis. Excellent written and verbal communication skills.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!

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