Role Proficiency:

Systematically develops and promotes technology solutions ensuring the developed solution meets both functional and non – functional requirements.

Outcomes:

      Develop and promote technical solutions which support the business requirements within area of expertise.       Ensures IT requirements are met and service quality maintained when introducing new services. Considers the cost effectiveness of proposed solution(s).       Set FAST goals and provide feedback to FAST goals of mentees       Innovative and technically sound for project analysis in depth.       Uphold the standards and best practices by adhering to them in his/her work as well as by implementing them in the team’s work by reviewing and monitoring.       Provide innovative contribution within the team by coming up with ideas to automate repetitive work.       Able to mentor Developers in such a way that they can progress to the next level of growth.       Conduct peer reviews and demand high quality standards for the reviewed deliverables. Conduct technical assessments for hiring candidates to Developer roles.

Measures of Outcomes:

      Adherence to engineering process and standards (coding standards)       Defined productivity standards for project       Schedule Adherence       Mandatory Trainings/Certifications       Innovativeness (In terms of how many new ideas/thought processes/standards/best practices he/she has come up with)       Maintain quality standards for individual and team       Adhere to project schedules for individual and team       Number of technical issues uncovered during the execution of the project       Number of defects in the code    Number of defects post delivery    Number of noncompliance issues    On time completion of mandatory compliance trainings Adhere to organizational policies and processes

Outputs Expected:

Code:

Independently develop code for above Maintain best coding and engineering practices

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution 100% code coverage for unit testing

Documentation:

Sign off templates
checklists
guidelines
standards for design/process/development Sign off deliverable documents – design documentation
requirements
test cases and results

Design:

Creation of design LLD architecture for Applications
Features
Business Components and Data Models

Interface with Customer:

Proactively influence customer thought process Consider NPS Score for customer and delivery performance

Manage Project:

Contribute to module level development

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Creation of knowledge sharing assets

Assists others in resolving complex technical problems::

Manage all aspects of problem management activities
investigating the root cause of problems and recommend SMART (specific
measurable
achievable
realistic
timely) solutions

Development and review of Standards & Documentation::

Maintenance of software process improvement activities; communicating to a range of individuals
teams and other bodies.

Skill Examples:

     Proactively identify solutions for technical issues      Ability to maintain technical evaluation procedures      Ability to estimate project effort based on the requirement      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Interface with other teams designers and other parallel practices      Set goals for self and team. Provide feedback to team members      Create and articulate impactful technical presentations      Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions   Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with a quality product

Knowledge Examples:

     Deep level proficiency in the specialist area.      Proficiency in technology stacks      Appropriate software programs / modules      Programming languages      DBMS      Operating Systems and software platforms      SDLC      Integrated development environment (IDE)      Agile – Scrum or Kanban Methods   Knowledge of customer domain and sub-domain where problem is solved.   Knowledge of new technologies (e.g. Data science AI/ML IoT big data and cloud platform etc RDBMS and NOSQL Deep knowledge of architecting solutions and applications on cloud-based infrastructures.

Additional Comments:

Lead the maintenance, administration, and optimization of the ServiceNow platform, ensuring its stability, performance, and security. Design, develop, and implement integrations between ServiceNow and third-party systems using various integration tools (e.g., REST, SOAP, MID Server, IntegrationHub). Troubleshoot, diagnose, and resolve platform issues, including performance, integration errors, and other technical problems. Manage ServiceNow platform upgrades, patches, and releases, ensuring minimal disruption to business operations and compliance with change management processes. Customize and configure ServiceNow applications, including creating new modules, business rules, UI actions, workflows, and reports. Collaborate with cross-functional teams, including business analysts, IT teams, and external vendors, to gather requirements and design effective solutions. Maintain and enhance ServiceNow integrations with external systems, ensuring data consistency, synchronization, and seamless workflows. Ensure best practices and industry standards are followed for integration and platform maintenance. Develop and maintain technical documentation for customizations, integrations, and platform configurations. Provide ongoing technical support for ServiceNow platform users, troubleshooting issues and providing solutions to ensure optimal functionality. Mentor junior developers, sharing knowledge on platform maintenance, integrations, and best practices for ServiceNow development. Certifications: Must have CAD, CSA & CIS (ITSM & Discovery is mandatory) Certifications Mandatory Skills ITSM, ITOM, Integration, Cloud Discovery, Mid Servers Primary Skills Flow Designer, reports, dashboard, performance analytics, domain separation. Senior Developer with 7+ Years of Experience