Job Title:

Specialist II, Governance, Risk and Compliance

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
* Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX. 
 We’re a remote-first company looking for the absolute best talent in the world.
 #LI-Hybrid

Concentrix Corporation is seeking a Specialist II, Governance, Risk and Compliance to join the Client Security team. Client Security group is a part of the larger Global Cybersecurity team within Concentrix

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Role Description:

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Spearhead the implementation of IT and other contractual compliance requirements for the assigned account

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Conduct periodic tests on controls and report compliance to stakeholders

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Manage Frauds and drive Fraud Prevention activities

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Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases)

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Ensure all time readiness to internal and external audits

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Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)

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Risk Reporting and Communication

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Risk and Compliance team management and development

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Qualifications:

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10+ years of experience working in Security and Compliance in multiple capacities

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Bachelors in IT, Computer Science, Cyber Security, or equivalent experience required

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Fluency in English and local language

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Travel may be required both domestically and internationally post pandemic environment or as necessary

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Responsibilities:

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Lead and ensure that all internal and external audit related issues are tracked till closure

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Ensure function's delivery is in line with operational and / or contractual obligations

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Manage escalations and implement action to avert future client escalations around compliance

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Seek to continually improve processes Integrity

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Provide on-going support, development, empowerment and positive reinforcement to floor on compliance

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Communicate information in a timely, relevant and accurate manner to all stakeholders

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Ensure that all account compliance policies and procedures are adhered to

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Establish supporting processes for Risk and Compliance framework in the account

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Provide relevant internal and external reports as per the account requirements

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Analyze function's output & security data identifying and highlighting trends to the management team & course correction (internal team output)

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Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction

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Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement

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Ensure that all internal and external audit related issues are tracked till closure

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Identify and drive continuous improvements and initiatives in the process

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Ensure that all internal customer/Employee queries are followed up on a timely basis

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Collaborate with internal teams, inter departments, cross functions across locations

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Be the Key contact for all compliance related queries and concerns from internal and external stakeholders

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Work Set-Up: You will be asked to report Onsite in Ayala North Exchange.

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The Employee will report to the Sr. Manager, Governance, Risk and Compliance

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Our Benefits/Perks:

\n13th Month Pay , Performance Bonus, Program IncentivesHealth Benefits: HMO for employee and qualified dependentAccidental Death Insurance, Life InsuranceLeave Credits : 10days Sick Leave and 17days to 20days Vacation LeaveStatutory Benefits • SSS • Philhealth • Pag-ibig Government-mandated benefits

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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