About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This is a fantastic opportunity for someone looking to advance their career with the experience of working at a global technology company. You will be part of a collaborative team supporting teams globally.

 

The Specialist II in the Enterprise Operations & Service Delivery organization is responsible for ensuring all booking requirements are met before processing the submitted order package and creating the order. The Specialist will assist on the backend to fix install/change/delete orders, make changes in systems, inactive sites, and/or clean up old orders that may not have been completed properly.

 

This role will contribute to the organization’s revenue growth initiatives by supporting Sales teams with accurate and timely processing of signed orders. The Specialist will be the first point of contact for sales teams within Service Delivery and will be responsible for setting the stage for a positive and impactful experience.

Location and Schedule

Locations: This role is Work from Home and can be based anywhere in the United States.

Schedule: The normal work schedule is Monday through Friday, 8-hour days with some flexibility as to start time. Occasionally, you may need to work some non- traditional hours to help meet the monthly/quarterly volumes, such as weekends.

 

The Main Responsibilities Process orders in queues within defined SLAs.Check that orders meet booking validation requirements.Calculate ETCs (Early Term Charges) if applicable.Check for minimum data set requirements.Assign to the appropriate work group within Service Delivery.Send out appropriate notifications.Apply appropriate holds to the orders and drive for quick resolution.Perform backend updates in systems/tools to ensure data quality.Identify process improvements and assist with reviewing and updating current work instructions and job aids, providing feedback to the team.Participate in company-sponsored and individual training efforts to refine and improve existing skill sets and gain new relevant skills.Manage multiple email and work queues.Support ad hoc requests, reports, and projects, and participate in operational reviews with stakeholders.What We Look For in a Candidate Strong analytical and problem-solving skills with the ability to work in a fast-paced, constantly changing environment.Demonstrated ability to influence and collaborate across organizational boundaries.Strong decision-making skills.Proficient knowledge of MS Office suite such as SharePoint, PowerPoint, Outlook, Teams, Word, VISIO, and Excel.Self-starter who is results-oriented, entrepreneurial, and resourceful.Good critical thinking and organizational skills.Ability to work non-traditional hours to meet the needs of monthly/quarterly volumes, which may include weekends.Salesforce experience preferred

Education and Experience Requirements:

High school diploma or equivalent.Minimum of 2 years of relevant work experience in a related field.Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$37,000 - $46,250 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$38,850 - $48,563 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$40,793 - $50,991 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Learn more about Lumen's:BenefitsBonus Structure

Requisition #: 335565

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
01/11/2025