Job Summary

IFF has an exciting and challenging opportunity for a Quality Specialist supporting the METHOCELTM and ETHOCELTM production facilities in Midland, Michigan. These growing cGMP facilities produce industry-leading cellulosic products for the pharmaceutical excipient and food markets.

The Quality Specialist reports to the Quality Manager and is part of a high-performance team, serving as an influential leader and technical resource to drive quality improvement initiatives, and enable safe and efficient production of high-quality products. This role develops quality management system (QMS) expertise and then coaches, advises, and assists the operations team. The individual is key in monitoring and improving the appropriate quality control metrics, operating discipline, training, and work processes.

Influential leadership is required of this position in the form of championing adherence to excipient regulations and food safety guidelines, strong procedure use culture, and time spent in the field observing worker behavior. This role will also lead root-cause investigations in response to unplanned events, and with their cross-functional teams, propose and implement strong corrective actions to prevent recurrence. At Midland IFF, we pride ourselves on being purposeful in fostering and developing leaders and empowering our workforce to make decisions with the customer in mind.

·       Monitor the effectiveness of the quality management system and communicate to quality leadership any improvement opportunities.  For example, raw material quality and supplier assessments, etc.

·       Communicate plant Operating Discipline system improvement opportunities to Quality Manager as appropriate (e.g. cGMP, EXCiPACT, ISO 9001, and FSSC 22000).

·       Identify and lead improvement opportunities as determined through data analysis, customer audits, improvement projects, and other quality-related programs.

·       Provide an effective interface between customers and the plant to ensure consistent high-quality service to customers.

·       Act as key plant interface to build or enhance relationships, services and flow of information between the plant and the customer, purchasing, supply chain, research, product stewardship and commercial organization related to the product quality / regulatory requirements related to the quality management system.

·       Ensure that product returns and non-conforming product are appropriately managed to prevent unintended use, including disposition. 

·       Provide consultation on applicable material handling guidelines and quality requirements for 3rd party service providers.

·       Conduct audits of plants, labs, terminals, warehouses, contract manufacturers, distributors, suppliers, customers, etc. to ensure customer needs are met.

·       Lead product quality problem solving efforts (i.e. Corrective Action Management Process, the Root Cause Investigation Process, including customer feedback, etc.).

·       Works with R&D and technical services to develop and qualify novel products in the production facility that create value-added differentiation in the marketplace.

·       Partners with CSR, Account Representatives and Process Research Personnel to understand and act on customer requirements.

·       Provide training in responsible area as process SME to technical staff and operations as needed. 

·       Serve as the technical subject matter expert for quality systems and compliance.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more