Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.
Specialist-Information Services
(This position may be scheduled any days of the week including weekends, any hours of the day and have on call responsibilities)
(This position will support our South-Central Region (Bloomington, Bedford, Morgan, Paoli))
A technical support specialist provides hands-on assistance, virtual and onsite support to end-users experiencing technical issues with their desktop computers, software applications, and peripherals.
RESPONSIBILITIES:
Installing hardware, software, and peripheral devices Thin clients; scanners; printers; MFD; Apple devices; mobile devices; etc. Windows OS and MAC OS; Android; Microsoft O365; VDI Diagnosing technical issues and problems Troubleshooting and resolving problems related to network connectivity, software configuration, and hardware malfunctions. Providing timely and effective technical support and communicating effectively with end-users and other IT personnel Documenting and updating support tickets and service requests and working in coordination with other IT staff to ensure smooth and efficient IT operations. Asset Management control in ticketing system Customer Rounding Other duties as assigned.STRONGLY PREFERRED:
A+ CertificationREQUIREMENTS:
High School Diploma required. Bachelors preferred. 0 to 2 years experience in computer operations and software principles required. A+ Certification preferred. Requires the ability to work any shift or day as needed by management. Previous Phone support experience preferred.