Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Specialist-Information Services Intermediate

(This is an onsite position in Indianapolis, Indiana)

RESPONSIBILITIES:

Provides first-level computer support over the phone for problem management and resolution as well as requests for IS service delivery.  Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative.  Monitors performance of the production network, systems and infrastructure.  Identifies and manages problems and isolates root causes.  Monitors applications, databases, systems and infrastructure components ensure Service Level Agreements are met.  Identifies trends leading to problems and proactively takes action to initiate immediate problem management activities.  Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure.  Assists with systems operation, monitoring initializations, and backups, job scheduling and other assigned tasks.  Provides assistance and guidance to other Team Members.

STRONGLY PREFERRED:

At least one year of deployment experience in a hospital setting.

REQUIREMENTS:

High School Diploma required. Bachelor's preferred. 2-4 years experience in Service Desk required. A+ Certification preferred. Understands basic concepts of Information Services. Previous Phone support experience required. Recommends experience working in a Network Operations Center. Requires the ability to work any shift or day as needed by management.