Job Posting: Supervisor – IT Product Manager – ‘Wrike’ System Administrator

Location: Mexico City Office (Onsite 3 days a week)

Position Overview: We are seeking a highly organized and detail-oriented Product Manager - Application Support Administrator to join our team. This role is essential in managing user profiles, reporting, and ensuring the smooth operation of our application support processes. The ideal candidate will have a strong background in project management, user support, and process optimization, with a focus on enhancing user experience and maintaining data integrity.

What Can You Expect? As an IT Product Manager - Application Support Administrator, you will play a pivotal role in support of Project Management and workflow tools in the Marketing & Communications space. You will collaborate with cross-functional teams to ensure successful project delivery and contribute to our ongoing evolution as a multinational organization.

What’s In It For You?

Career Growth: Be part of a multinational environment that encourages continuous learning and offers career advancement opportunities across the organization.Impactful Work: Tackle extraordinary challenges alongside exceptional colleagues, making a meaningful difference in our clients' lives.Technology Landscape: Explore and work with cutting-edge technologies while applying your skills in innovative ways.Inclusive Culture: Join a company that values the unique perspectives and contributions of all its members, ensuring a workplace that stands for what is right.Professional Development: Enjoy unlimited access to a vast range of courses and professional training through our Career Academy resources, empowering you to enhance your skills and knowledge continuously.

Responsibilities include:

Issue Troubleshooting and Vendor Coordination: Monitor user queries, troubleshoot issues, and coordinate with vendor technical support as necessary to resolve problems in real time.Project Development and Management: Collaborate with PMs and cross-functional teams to optimize project templates and conduct quarterly audits.General Maintenance and Updates: Ensure data integrity through operational analysis, including checking custom fields, verifying accurate time tracking, and adjusting templates as needed.Report and Dashboard Management: Create and maintain a suite of flexible reports and dashboards tailored for project teams and executive leadership. Customize layout templates for different user personas and perform quarterly audits of reports and dashboards.Standard PMO Processes and Training: Define procedures, map processes, and create/maintain training materials to educate colleagues in a workflow-driven environment.Automation and Integration Management: Set up and maintain automations and third-party integrations, including building, testing, and troubleshooting workflows.Upgrade Management: Coordinate the review and testing of new application releases, ensuring that existing workflows and processes remain unaffected.User Profile Management: Oversee license utilization through the Admin Console, ensuring appropriate allocation across groups. Validate user settings, manage permissions for group administrators, and conduct quarterly license audits and monthly group/team audits.

Qualifications:

Bachelor’s degree in a relevant field (e.g., Business Administration, Project Management, Information Technology).Experience using Wrike, Monday.com, or Adobe Workfront applications preferred.Proven experience in product management, application support, or a related role.Strong analytical skills and attention to detail.Excellent English communication and interpersonal skills.Proficiency in project management tools and reporting software.Ability to work collaboratively in a team-oriented environment.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.