As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

 

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave 

Paid education assistance

Team member discount

Development programs for advancement and career growth

 

Please review the job profile below and apply today!

*This position does not provide sponsorship, including OPT student visas*

We are seeking a detail-oriented and analytical Operations Specialist to join our team. This role is crucial in utilizing data analysis and reporting to enhancing productivity, ensure efficient operations with the highest standards of quality and making sure our team is well-trained and equipped to handle our technologies and processes effectively. This role is expected to be on-site at Meijer Headquarters in Grand Rapids Monday, Tuesday and Wednesday each week and is required to live within the Meijer footprint

 

What You’ll be Doing: 

Data Reporting & Analysis: Collect, analyze, and present data to inform decision-making through comprehensive data insightsTrend Analysis & Performance Tracking: Monitor industry trends and benchmarks to anticipate needs and adjust strategies accordingly while tracking and updating Service Center statisticsPerformance Metrics Development: Establish key performance indicators (KPIs) to measure effectiveness and ensure alignment with organizational goalsAutomation: Implement tools and systems for automating data collection and reporting processes, ensuring timely and accurate information flow.Root Cause Analysis: Investigate defects or quality issues to determine root causes and recommend corrective actions to address identified issuesQuality Assurance: Develop and implement quality assurance processes and procedures to ensure consistent product quality across all operationsKnowledge Curation & Content Development: Collect, organize, and categorize knowledge documents or KBAs to create a comprehensive knowledge base in partnership with Product SupportTraining and Support: Design and develop training materials, manuals, and programs and deliver engaging training sessions using various methods to educate team members on supported technologiesOnboarding New Employees: Facilitate onboarding for new hires, ensuring they understand team policies and procedures and receive the right training for their roleContinuous Improvement: Recommend improvements to policies, standard operating procedures, and workflows to meet team performance, quality, and customer goalsThis job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required

What You Bring with You (Qualifications):

Bachelor’s or equivalentProven experience in workforce management, data analysis, and reportingExperience in the retail industry or in a production/service environment is preferredStrong analytical skills and attention to detailStrong verbal and written communication and presentation skills, with an ability to express complex technical concepts in business termsStrong organization skills with the ability to handle multiple projects/issues simultaneouslyAbility to work independently and as part of a teamKnowledge of Service Desk operations to include knowledge of IT best practices, industry trends and customer serviceProficiency in tools and software related to this role