Purpose & Overall Relevance for the Organization:

 

The purpose of the Customer Specialist is to support the company’s goal of being the preferred partner by providing superior supports to customers in each of the 4 regions

 

Key Responsibilities:

 

Processes and follows-up on futures orders and daily orders Ensures orders are properly authorized before processing Process order transfer for customers, make sure all the orders can ship out and meet customers request delivery date. Provides order tracking and delivery updates to customers Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods Processes take back projects of customers Processes return orders from customers Handles the delivery shortage claim Follows the inspection case by government authorities and other inspection depts. Communicates marketing information such as campaign info, customer specific info, POS specific information or posting arrangement information to customers Trains customers to maximize the use of adiPortal, and is first line of support for adiPortal related issues Files all customer documents including sales contract, pre-order and prop -order confirmation Cleans up customer backlogs for orders

 

Key Relationships:

 

Sales Finance SCM IT Customers MKT Legal

 

 

Knowledge, Skills and Abilities:

 

Strong computer skills in Word, Excel, Access Fluency in both oral and written English Outstanding communication skills Proactive, energetic, warm and enthusiastic

 

 

Requisite Education and Experience / Minimum Qualifications:

 

College diploma or higher 3 – 5 years of order processing, sales administration or customer service experience