Overview Representative-Patient Finance Hospital Job Code: 21593 FLSA Status Job Family: PT FINANCE Job Summary Research and resolve accounts that are in a credit balance status. Research and resolve all refund requests. Post refunds and recoupments. Identify and provide communication and education on trends identified on the credit balance report. Demonstrate understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle. Perform other duties as assigned. Job Responsibilities + Research and resolve all refund requests. + Research and resolve accounts that are in a credit balance status. + Maintain knowledge of Business Office policies and procedures. + Complete assigned goals. Specifications Experience Description Minimum Required: Minimum of one year experience in a healthcare setting Preferred/Desired Education Description Minimum Required: High school diploma or equivalent Preferred/Desired Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required: Detail oriented, analytical and ability to problem solve. Excellent written and oral communication skills. Working knowledge of Microsoft Word and Excel or equivalent. Preferred/Desired Licensure Description Minimum Required Preferred/Desired Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships: No Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating: Light Activity Level Throughout Workday Physical Activity Requirements – Sitting: Occasional Physical Activity Requirements – Standing: Occasional Physical Activity Requirements – Walking: Occasional Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional Physical Activity Requirements - Carry objects: Occasional Physical Activity Requirements - Push/Pull: Occasional Physical Activity Requirements – Twisting: Occasional Physical Activity Requirements – Bending: Occasional Physical Activity Requirements - Reaching Forward: Occasional Physical Activity Requirements - Reaching Overhead: Occasional Physical Activity Requirements - Squat/Kneel/Crawl: Occasional Physical Activity Requirements - Wrist position deviation: Occasional Physical Activity Requirements - Pinching/fine motor activities: Occasional Physical Activity Requirements - Keyboard use/repetitive motion: Continuous Physical Activity Requirements - Taste or smell: Physical Activity Requirements - Talk or hear: Continuous Sensory Requirements Color Discrimination: Near Vision: Accurate Far Vision: Accurate Depth Perception: Minimal Hearing: Minimal Environmental Requirements - Blood-Borne Pathogens: Not Anticipated Environmental Requirements – Chemical: Not Anticipated Environmental Requirements - Airborne Communicable Diseases: Not Anticipated Environmental Requirements - Extreme Temperatures: Not Anticipated Environmental Requirements – Radiation: Not Anticipated Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated Environmental Requirements - Extreme Noise Levels: Not Anticipated Environmental Requirements - Dust/Particular Matter: Not Anticipated Environmental Requirements – Other: REQNUMBER: 30023