**Job Description:** Roles & Responsibilities Test Planning and Strategy :- Design comprehensive test strategies for ServiceNow implementations, upgrades, and enhancements. - Collaborate with product owners and developers to understand requirements and define test objectives. Test Case Development : - Create detailed and reusable test cases based on functional and technical specifications. - Ensure test cases cover all relevant scenarios, including edge cases, integrations, and performance. Test Execution : - Execute manual and automated test cases across different ServiceNow modules. - Identify, document, and track defects, working closely with the development team to resolve them. Test Automation :- Develop and maintain automated test scripts using appropriate tools and frameworks. - Optimize test automation processes to enhance efficiency and reduce manual effort. Reporting and Documentation :- Prepare detailed test reports and provide regular updates on test progress and defect status. - Maintain comprehensive documentation of test cases, test results, and test environments. Continuous Improvement : - Identify areas for process improvement and suggest enhancements to testing methodologies. - Stay updated with the latest ServiceNow features and testing tools. Collaboration and Training : - Work closely with cross-functional teams to ensure alignment on quality goals. - Provide training and guidance to team members on best practices in ServiceNow testing. Qualifications :- Bachelor’s degree in Computer Science, Information Technology, or a related field. - 3+ years of experience in ServiceNow testing, including manual and automated testing. - Proficiency in test automation frameworks and tools relevant to ServiceNow (e.g., ATF, Selenium). - Solid understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM. - Experience with Agile methodologies and test management tools like JIRA. - Strong analytical skills and attention to detail. - Excellent communication, problem-solving, and organizational skills. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status