JOB SUMMARY:

Serve as primary lead for internal and external customers for all Specialty Pharmacy, Ambulatory Infusion Center (AIC), and health system (HS) partnerships.

Lead relationship and retention efforts for existing strategic group portfolio.

Work with Specialty Pharmacy, AIC, and HS representatives to gain sales insight and help to drive organic sales growth and hit targeted goals.

Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills, and contract & price loads.

Organize individuals to collaborate on solutions effectively, communicating via phone and email with group administrators, buyers, and executives, and other teams as needed.

Manage multiple group mailboxes, including creating and ensuring processes are maintained to ensure superior customer service.

Participate in and collaborate during implementation meetings, providing guidance and resolution for customer pain points across various departments.

Assist with and evaluate internal and external customer reporting for optimal strategic partnership growth and compliance.

Engage as a primary SME with product and contract loads for Specialty Pharmacy, AIC, and HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.

ESSENTIAL FUNCTIONS:

Assist customer with Windows based applications on-boarding, account management, and issue resolution as primary support.

Assist with internal and external customer communications via phone and email for efficient issue resolution.

Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.

Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.

Process management and engagement for customer retention

Communication outreach for existing partnerships' optimization.

Multi-task and troubleshoot ongoing requests managing multiple key partnerships.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

High school diploma; Bachelor's degree preferred

3+ years customer service experience supporting inside or outside sales

Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support

Excellent phone and written presentation and communication skills

Demonstrated ability to problem solve individually and as a team setting

This is a hybrid role that requires the employee to work onsite at our Lake Mary, FL location three days per week.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.