Omni Tucson National Resort & Spa
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.
Job DescriptionTo ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.
Responsibilities Answering phone correctly and politely Takes reservations as needed and enters into Open Table correctly according to training guidelinesGreeting guests and seat guestsKeep host stand clean and organized Control heavy volume at Restaurant entrance Knowledge of hotel property. Inform the guest about daily features and menu itemsKnowledge of Bobs concept and menu Attend to and anticipate guest’s needs Familiarization with menu and know how to properly take to go orders as needed Follow server rotation, seating and informing servers with chits correctly Inform manager of all potential issues or complaints immediately Provide nightly guest tracking to manager prior to leavingCreate and maintain a positive working environment amongst front door staffCommunicate positively and effectively with management and wait staffCoordinate daily dining room setupDistribute chits pre-opening for large party table setupCommunicate large party layouts and special requirements to servers, management, and kitchenOperate OpenTable reservation system accurately and efficientlyGather VIP contact informationDistribute VIP chits to server, manager, kitchenAssign tables to servers pre-shift and during the shiftCoordinate on-call servers on a daily basis with managementCoordinate large party assignments with managementEnsure that all reservations are confirmed on a daily basisCompile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs Ensure Daily Features are posted outside Bob’s entrance and server’s version are printed/cut Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.Must have strong attention to detail as well as prior customer service experience/skills.Must agree and adhere to compensation acknowledgment and tip reporting guidelines.Must have and maintain current Food Handlers and TIPS certifications.Must be able to work in a fast-paced environment, be very organized, and multi-task.Must be able to work flexible shift including nights, weekends, and holidaysMICROS Experience preferred.
Physical Requirements:
Must be able to stand and walk for an extended period of time or for an entire shift.Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Software Powered by iCIMS