Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Specialty Scheduling Coordinator:

Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely mannerSecures information pertinent to the patient visitCompletes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverageCollaborates with multiple supervisors, managers, operations directors and service line leadersWorks closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframeDocuments scheduling and/or referral process in Epic and documents returned calls by date, time and methodCommunicates verbal and written information in clear, concise, accurate, and timely manner

What you will need:

Post high school education in a medical related field2 - 3 years of strong customer service experiencePrior experience in complex patient scheduling and registration in a clinic settingStrong medical terminology skillsStrong attention to detail and organizational skillsBroad knowledge of specialty service line

Location: At this time, this position will be working remote.

Hours: 1.0 FTE (Monday-Friday, 8:00am-4:30pm)

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.