**Introduction** Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us. **Your role and responsibilities** As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.  If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to… Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency . Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations. Technical Solution Workshops: Conducting and participating in technical solution workshops. Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions. Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team. Primary Duties: * Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. * Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. * Communicates action plans to the client or IBM representative as appropriate. * Recommends and implements new or improvements to existing technical support tools, procedures, and processes. * Provide world class customer services to large enterprise users. * Investigate and resolve support issues independently and productively. * Handle critical customer issues and hot-line support independently. * Handle urgent customer situation and provide emergency solutions or fixes to customers. * Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently.Develop Knowledge-Base, procedures and support tools to improve services efficiency * **Required technical and professional expertise** * System-level knowledge on Unix/Linux/Windows * Communication and inter-personal skills * Experience in problem troubleshooting, analysis, and resolution. * Demonstrated productivity and quality results at customer issue handling **Preferred technical and professional experience** * Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. * Enterprise level Software experience in Support or Product Development