We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world

JOB DESCRIPTION FORM

 

 

JOB POSITION:      Sport Support Specialist

  

New  Position  Replacement  DEPARTMENT / TEAM: Sport Support BUDGET + LEVEL: JOB LOCATION: Amsterdam office – Hybrid working SENIORITY: Executive  Manager/Middle Mgr  Professional  Entry-Graduate SUPERVISOR’S POSITION: Sport Support Team Lead FUNCTIONAL SUPERVISOR: NUMBER OF REPORTS: N/A

 

JOB SCOPE AND MAIN RESPONSIBILITIES:

As a Sport support specialist, you will be providing support to our Sport Accounts and will manage orders, logistics and supply chain. You will be acting as the main contact between planning, logistics and the customer, and will be responsible for always providing exceptional customer support to your external and internal stakeholders.

 

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

 

KEY TASKS & RESPONSIBILITIES

Provide support to your designated accounts for any queries and order support Support the Sales Representatives with customer orders, general support, and account management Manage orders from order entry to delivery to the client’s designated place Liaise with other internal and external teams to ensure orders and shipments can be delivered on time and to client specifications Prepare reports, e.g. on open portfolio Ensure customer data is kept updated and teams are notified of changes to details/processes Attend events or meetings with clients to support the business in the office or abroad Work as part of the Operations team to support your team members and colleagues Report and action any account/order discrepancies, e.g. discounts, credits, missing products Support setting up and managing EDI flows with clients Support business and team lead on departmental projects

 

 

NETWORK OF INTERACTION:

 

INTERNAL :

Commercial Team Operations team Credit Control Group Logistics and Transportation Group Planning Team Business Analyst Team

EXTERNAL :

Clients Carriers

 

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

ESSENTIAL :

Basic to Intermediate Excel skills Excellent written and spoken communication skills Works well as part of a team and is willing to help their colleagues Able to take initiative and be accountable Is well organised and able to manage their own time Adapts well to change Basic Word and PowerPoint skills Customer service experience

 

DESIRABLE :

SAP knowledge

 

 

CANDIDATE PROFILE:

The ideal candidate is someone that can take ownership of their accounts and tasks, and that works with the commercial team to deliver our products at the right time to our clients.

 

They should be able to adapt to changes and unexpected situations in order to find the right solutions to the client and the business.

 

They would be someone that is eager to learn and provide exceptional support to not only their clients, but to also to their internal stakeholders.

 

EDUCATION/QUALIFICATION STANDARDS REQUIRED FOR THE ROLE

 

ESSENTIAL :

None

DESIRABLE :

None

 

LANGUAGES:

Fluent written and spoken Dutch and English mandatory. French favorable.

 

INTERVIEW STEPS:

Interview with Sport Support Team Lead & Operations Manager

 

 

OVERALL COMMENTS: