Job Summary:

Join Exos and play a pivotal role in delivering exceptional sports programs that enhance the well-being and engagement of a large, diverse community for our global client.
As a Sports Program Manager, you'll be a vital part of our on-site team, ensuring the seamless execution and optimization of sports programs while prioritizing an unparalleled user experience. Reporting to the Director of Operations, you'll leverage your strategic thinking, problem-solving skills, and collaborative spirit to make a tangible impact.
We seek proactive, adaptable individuals who are eager to learn and contribute to the evolution of our programs. You'll manage diverse projects, lead cross-functional teams, and navigate ambiguity with confidence. If you're passionate about creating impactful sports experiences and possess the drive to excel, we want to hear from you.

KEY RESPONSIBILITIES:

Responsibilities are not all-encompassing and subject to change as the role evolves.

Program Leadership & Execution:

Lead the planning and execution of high-quality in-person sports events and leagues, ensuring alignment with program objectives and user satisfaction.

Coordinate with internal teams, stakeholders, and external partners to deliver seamless and engaging experiences.

Develop and implement standardized procedures to ensure consistent service delivery across all sports programs.

Manage program budgets effectively, ensuring optimal resource allocation and financial accountability.

Operational Excellence & User Experience:

Maintain meticulous organizational systems to ensure efficient program execution and timely completion of tasks.

Partner with Community and Events Managers to support ongoing community initiatives and foster a vibrant sports culture.

Continuously gather user feedback and insights to identify areas for program improvement and innovation.

Ensure all programs adhere to health and safety regulations and company policies.

Data-Driven Decision Making:

Collect, analyze, and interpret program data to identify trends, measure impact, and inform strategic decisions.

Monitor key performance indicators (KPIs) and report insights to stakeholders, driving continuous improvement.

Utilize data to optimize program effectiveness and enhance the user experience.

Problem Solving & Risk Management:

Proactively identify and address potential challenges, navigating shifting priorities and ambiguity with confidence.

Develop and implement risk mitigation strategies to ensure program continuity and minimize disruptions.

Serve as the first point of contact for issue resolution, escalating complex issues as needed.

Make sound decisions based on available information.

Communication & Collaboration:

Communicate effectively with clients, internal teams, and community groups, tailoring your approach to different audiences.

Foster strong relationships with stakeholders, building consensus and driving collaboration.

Clearly articulate complex concepts and strategies, ensuring alignment and understanding.

QUALIFICATIONS:

Bachelor's degree or higher.

3-5+ years of experience in program management, preferably within a sports environment.

Current CPR, AED, and First Aid certification.

Ability to work on-site 3-5 days per week.

Proven track record of delivering exceptional customer service.

Strong problem-solving and decision-making skills, with the ability to thrive in ambiguity.

Demonstrated experience in data and metric tracking for KPI monitoring and reporting.

Experience in community programming and stakeholder management.

Excellent organizational, communication, and interpersonal skills.

Ability to collaborate effectively with cross-functional teams.

Proficiency in Google Workspace

Per pay transparency requirements, the compensation for this position ranges from $65,000/year to $90,000/year. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off.  Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements). 

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

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