ESSENTIAL JOB FUNCTIONS: 

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book  Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control  Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book  Mentor employees to help them become better ticket writers  Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors  Handle escalated customer complaints/issues as needed  Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations  

EDUCATION AND EXPERIENCE:

2+ years of experience working for a retail Sports Book as a Ticket Writer or Supervisor is highly preferred Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Strong communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering a high level of customer service

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to stand for extended periods of time.   Must be able to lift, pull or push 25 lbs.  Must be able write for extended periods of time.  Must be able to twist, bend or reach with no significant boundaries.  This position may be exposed to a smoke-filled environment 

COMPENSATION & BENEFITS:

$21.50 Per Hour  Bi-Weekly Pay Dates Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay