Overview **Sprinkler Technician 2** is responsible for conducting in-depth evaluations of sprinkler systems and their components, complex testing procedures, and proactive maintenance and repairs to ensure the optimal performance and compliance of sprinkler systems. Responsibilities + Plan and conduct detailed inspection and testing of various sprinkler systems, including fire pumps, wet systems, dry systems, tamper switches, water-flow devices, hydrants and backflows. + Assist with inspections and testing of fire alarm, special hazard systems, kitchen hoods and preaction systems. + Properly complete testing reports with noted test results and corresponding deficiencies in timely manner + Performs routine maintenance and inspects fire extinguisher equipment. + Utilize advanced troubleshooting techniques to diagnose and repair intricate problems in sprinkler systems. + Recharge fire extinguishers and replace components that have exceeded their service life. + Document all service activities, including inspections, testing results, and repairs, according to company procedures. + Maintain meticulous records of inspections, tests, maintenance activities, and any identified issues. + Assist experienced technicians in troubleshooting and resolving system malfunctions or deficiencies. + Determine materials needed for simple repairs and order them. + Ensure all work is conducted in strict compliance with local, state, and national fire safety codes and regulations. + Perform fire years internal sprinkler inspectiona and testing + Adhere to safety protocols, including the use of personal protective equipment (PPE), to maintain a safe working environment. + Stay updated on industry developments and changes in safety codes and standards. + Interact professionally with clients, addressing their inquiries and concerns. + Deliver excellent customer service and maintain positive client relationships. + Communicate system performance and deficiencies to customers and to account managers for accurate and efficient quoting of recommended repairs. + Provide guidance and training to clients on the proper use and maintenance of fire alarm systems. + Respond promptly to service calls and emergency situations to resolve issues and ensure the continuous operation of fire alarm systems. + Provide exceptional customer service by communicating effectively with clients, addressing their concerns, and maintaining positive relationships. + Develop and maintain relationships with building owners, building managers, and other customer representatives; + Maintain truck inventory + Be on rotation to respond to afterhours service calls as scheduled by supervisor; + Pursue and maintain industry certifications, as well as grow technical and customer service skills with active support from MCDean. + Read and interpret wiring diagrams, work orders, schematics, blueprints, and specifications. + Address client inquiries, concerns, and service requests promptly and professionally. + Provide technical support to junior technicians and collaborate with team members to deliver high-quality service to clients. + Determine materials needed for complex repairs and order them. + Respond promptly to service calls, emergencies, and system failures to address issues and restore system functionality. + Stay updated on industry advancements, regulations, and best practices to ensure compliance and optimize system performance. + Uphold safety protocols, company policies, and customer service standards to deliver exceptional service and support. + Perform complete site surveys for potential preventive maintenance inspections and sprinkler system changes/modifications, prepare take off and labor estimation for completion work + Perform pre-testing and final acceptance testing with Fire Marshal for assigned projects; + Develop and maintain relationships with building owners, building managers, and other customer representatives; + Read and interpret wiring diagrams, work orders, schematics, blueprints, and specifications. + Maintain truck inventory; + Pursue and maintain industry certifications, as well as grow technical and customer service skills with active support from MCDean. + Ensure compliance with all applicable codes and standards. + Perform online research, installation manuals, manufacture manuals to determine materials requirements and installation procedures; Qualifications **Education:** + High School Diploma (required) + 5 years of relevant experience or 2 years technology degree and 3 years of relevant experience **Certifications:** + NICET II in Inspection and Testing of Water-Based Systems or + Pass NICET II in Inspection and Testing of Water-Based Systemsexam within 90 days of employment + State Backflow Certification or obtain within 6 months of employment + Fire Pump Test Certification or obtain within 1 year of employment **Requirements:** + Ability to obtain US clearance. + Above average level of attention to detail and professional work ethic. + Commitment to excellence and a high quality of work. + Knowledge of NFPA 25, NFPA 13, NEC, Fire Sprinkler System Theory and OSHA Requirements + Ability to function in a controlled, effective manner under stress. + Strong desire to continuously increase your skill set and take on more responsibility. + Above average communication skills with customers, other field personnel, office staff and sub-contractors **Abilities:** + Lift at least 100 pounds at one time and 60 pounds for an extended period. + Relocate a 12-foot stepladder without assistance. + Work at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks, and all types of ladders. + Walk, climb, lift, squat, crawl, kneel, push, pull and reach overhead on a routine and repetitive basis. + Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English. + May use a standard ladder without exceeding the weight limit while carrying tools. + Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. + Apply general rules to specific problems to produce answers that make sense. + Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). + See details at close range (within a few feet of the observer). + Listen to and understand information and ideas presented through spoken words and sentences.