At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

Competitive wages An exceptional benefit plan for eligible associates & your family members RSP matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Access to our onsite gym

 

Here is what you will be doing each day:

As our Reservations Supervisor, you will be working with our Front Office Manager, Sales and Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You may work a rotating schedule, though most shifts will be Tuesday to Saturday during core business hours. In this role you will be covering the manager on duty (MOD) shifts on the front desk and focusing on group reservations, while also providing leadership to the team and completing administrative tasks.

Key knowledge, skills or abilities that are required:

A minimum 1-year front desk or group coordinator hospitality experience. Previous supervisory experience, preferred. Ability to work long hours occasionally. Excellent computer skills - MS Office, customer relationship management (CRM) software - OPERA experience preferred. 

Does this sound like you?

You are excited to take the next step and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for customer service and administration.  You don’t shy away from computer work, engaging with people or leading from the front line.  The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. 

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.  By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.