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Job Details

Working Hours: Mon to Fri, 9 am to 6 pm

Primary Duties and Responsibilities:

Professionally answer calls and emails directed to the Customer Service Department

Create new shipment orders for both domestic and international routes

Validate new orders received from the customer portal to ensure the accuracy of information and documentation

Works closely with global customer services teams

Utilize World Courier’s operational tools to search import requirements

Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements)

Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc

Provide standard quotes to customers

Planning domestic routings while considering carrier requirements

Routing domestic shipments on the next reliable and direct flights out (NFO service)

Entering clear and precise notes/instructions of customer expectations into the job file

Following up on live jobs and communicate status updates to customers

Manage system visibility reports

Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better

Analyses and email temperature data to clients

Providing continuous support to the client and internal operational teams throughout the duration of the shipment

Serve as the Point of Contact for designated accounts

Serve as a trainer and a Super User for new learners

Manage issue resolution and escalations

Suggest improving processes, efficiency, and consistency to develop the department's performance

Identifies recurring deviations/non-conformances and ensures appropriate actions are taken

Provide leadership and direction

Monitoring shipment during transport and reacting flexibly to any deviation from the plan

Give proper instructions to Ops to handle the shipment correctly

Communicate with national and international stations and agents

Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones

Monitor orders and job coordination for accuracy and perform activities directly to the team as needed to support the volume workload/ planned

Keep work instructions and annexes up to date and knowledge is transferred to the team

Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary)

Compliance with all appropriate policies, procedures, safety rules, and regulations

Performs related duties as assigned

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Level II - Shipment Types

Direct truckloads

Leased packaging (Dry Shippers, pallet shippers, etc.)

Emergency Parts Logistics (EPL) shipments

Drug/Biological domestic, exports and imports

Packaging placement

Packaging returns

Shipments < 1000 lbs

Human or mouse origin

Regulated shipments

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned