**Job Description** **Job Summary** Troubleshoots hardware and software problems, assists users with desktop applications and provides user training. Utilizes applications such as Altiris to track user requests from trouble-ticket generation through problem resolution. Escalates a problem to other network or system support personnel when the problem is not easily identified and corrected. **Knowledge/Skills/Abilities** • Mentors, trains, and supervises other team members. • Designs and implements special projects and/or equipment (entire research systems: computers, instruments, data acquisition, communication, and security). • Develops, defines, and delivers project timelines and milestones in a timely manner. • Develops and maintains disaster recovery plans for key critical systems and servers. • Installs, configures, maintains, repairs specialized systems/applications and provides system support in a networked environment. • Interacts with other departments/units on a troubleshooting and knowledge sharing basis. • Researches, specifies, and recommends specific hardware and software for the department/unit. • Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required. • Performs periodic performance reporting to support capacity planning.. **Job Qualifications** **Required Education** Bachelor's Degree in Computer, Business Field or equivalent experience **Required Experience** 6+ years computer related experience in supporting multiple projects/solutions on Microsoft Windows and/or SUN Solaris operating systems as well as LAN/WAN infrastructure support experience with routers, switches, and firewalls **Required License, Certification, Association** A+ or Server+ certification Network+ or equivalent; Security+ or equivalent Systems Administration/System Engineer certification in Microsoft, VMware, and/or Unix **Preferred Education** Master's Degree in Computer or Business Field **Preferred Experience** Knowledge of Virtualization technologies, IIS, SharePoint, and SQL Server. **Preferred License, Certification, Association** PMP, CISSP ITIL Foundation Certification Hardware / Software Vendor Certifications. i.e. Cisco, Checkpoint, Nortel, etc.… To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $67,725 - $155,508 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.