Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Sr. AEM Content Specialist will drive content effectiveness, operational efficiency, and partner engagement strategies while managing initiatives that optimize partner and site experiences. Proficiency in AEM 6.4, 6.5, or cloud is essential, along with expertise in publishing workflows (e.g., roll-outs, blueprints, live copies, and multi-language site management) and ticket tracking systems. This role collaborates with stakeholders across disciplines, ensuring projects adhere to SLAs, deadlines, and high execution standards. The individual will also govern content, identify improvement opportunities, and oversee the rollout of new features in collaboration with product teams.

A strong ability to drive and manage a wide range of initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment, have excellent verbal and written communication skills, and be able to work independently while fostering trusted relationships and achieving impactful results.

Job Description

What you get to do in this role:

Works with various business stakeholders to develop a content strategy based on organizational strategic priorities to support content effectiveness for partners. 

Plan, execute, and track platform enhancements, fixes, operational improvements. 

Assess requests for evaluation, execution, and improvement while maintaining consistent collaboration with various teams to drive alignment and efficiency. 

Identify key requirements and collaborate with internal stakeholders and creators to improve end-user experience, operational efficiency, and site optimization while ensuring requests are configured for optimal partner usability.  

Utilize project management software to plan, schedule, and manage team work to ensure project milestones are being met for various initiatives.  

Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders. 

Continuously enhance process automation and procedures to reduce errors, improve operations, and ensure timely completion of requests while mitigating and communicating risks effectively. 

Troubleshoot platform issues related to integrations, component behavior, and governance while providing technical support and solutions using AEM expertise. 

Adhere to SEO best practices to enhance content visibility and performance, ensuring digital assets are organized, tagged, and prepared for publication. 

Maintain version control for all content items, archiving previous versions appropriately, and regularly assess asset performance to replace outdated materials as needed. 

Execute with agility in response to shifting company initiatives and demands, delivering timely and effective solutions to stakeholders.

Qualifications

To be successful in this role you have:

AEM 6.4, 6.5 or cloud proficiency. 

Publishing experience (roll-out, live copies, blueprints and multi-language sites management) 

Ticket tracking system experience, life cycle of projects, SLAs, defining deadlines, negotiating with multiple stakeholders from different disciplines. 

Bachelor’s degree required 

Execution-focused and consistently achieving results, even under tough circumstances. Highly responsive to internal customer and external partner stakeholder requests.  

Ability to oversee and manage multiple projects/project coordination.  

Holds self accountable to meet commitments. 

Outstanding team player and collaborator. Building trusted relationships and turning conflicts into opportunities to collaborate.   

Is curious and is actively seeking new ways to grow and learn through personal self-development. 

Ability to maintain a high level of productivity in a fast-paced while effectively managing multiple competing priorities.  

A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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