Posting End Date:

February 16, 2025

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify customer experience.

We are hiring a Senior Analyst – Billing and looking for a candidate with strong technical skills who can operate within a team that is collaborative and encouraging. As a Senior Analyst – Billing, you will manage the relationship with our vendors and ensure that Enbridge bills are delivered to our customers daily.

We offer opportunities for career development, growing your knowledge and skills, and an exciting career with competitive benefits and pension package including generous time off.

Apply today to this excellent opportunity on our diverse team! #joinourteam

What You Will Do:

Maintain day to day relationships with vendors (Kubra, Canada Post and Accenture) including change orders, regular meetings, reporting etc.

Programming of monthly bill inserts and messages

Ensuring that testing of bills is performed nightly and meeting all obligations under the contract as it pertains to Billing and Invoicing.

Ensure accuracy and timeliness of the monthly customer Bills, and correspondence to align with company standards and GDAR requirements. This includes working with TIS to mitigate issues impacting customer bill delivery.

Daily release of customer bills for EGI customer base after test bill validations have been complete and data file sent to bill print vendor.

Work with IT to update correspondence letters and emails as required

Programming of quarterly rate changes

Managing changes to the Security Deposit Interest Rates

Identify opportunities to reduce paper and increase communications through different channels

Support the Customer Care Team Leads with financial approvals.

Identify and implement process improvements and enhancements to the system to streamline the bill print process.

Work with vendor to identify ways to reduce back office exceptions and optimize processes

Acting as a Change Agent when obtaining LOEs and costs associated with major projects and initiatives that require involvement from any of our vendors

Maintaining evidence for SOX controls

Monthly tracking of metrics and reporting to management

Support of the Open Bill program as it pertains to bill presentment.

Assist in the development and implementation of measurement processes to validate the successful delivery of performance targets and customer satisfaction targets of EGI

Who You Are:

Required:

Post-secondary education in Business or related discipline with 2-3 years of work-related experience.

Knowledge of EGI’s billing and collections functions, processes and policies, including knowledge of related systems such as CIS, IDOX’s, DocWeb

Superior analytical skills using innovative problem solving, judgment and discretion

Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness

Demonstrated excellent customer contact experience, including being able to interface and communicate both verbally and through correspondence with customers, external organizations, business partners, etc

Ability to deal with stressful situations using diplomacy & tact

A team player, who is able to work independently to deliver results

Demonstrated ability to build co-operative internal and external working relationships.

Proven Microsoft Office Suite proficiency, i.e. EXCEL, WORD, and PowerPoint

Ability to travel if required

Preferred:

Knowledge of affiliate relationship code, gas marketers code, gas distribution access rules and other regulatory requirements which govern the activities of the Company

Ability and willingness to grow, develop and evolve skills suitable for other opportunities within Customer Care

Flex work clause

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

#LI-Hybrid #joinourteam

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com