*Job Title* Sr Analyst HR Operations Process * Reports to * Sr Manager HR Tech Project Management * Department * HR Service Delivery * Job Location *Guadalajara - Providencia * Summary* The Analyst for HR Service Delivery Process intake and efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. The position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement. * Responsibilities:* 1. Process intake management: oversee the intake of HR service request, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members. 2. Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness 3. Data Analysis and Reporting: Analyze HR Service delivery, data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning 4. Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements. 5. Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery. 6. Stretagic thinking: The ability to think strategically and align HR service delivery processes with organizational goal and objectives 7. Process Improvement: Expertise in process improvement methodologies (e.g, Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness. 8. Customer Focus: A customer-centric approach to HR service delivery, eith a commitment to providing exceptional service and meeting the needs of internal stakeholders. 9. Change Management: Experience in managing change within an organization, including the ability to communicate changes affectively and support stakeholders through transitions. * Minimum knowledge and skills* • Analytical skills: strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights. • Comunication skills: Excellent verbal and written communication skills, with the ability to effectively convery information to diverse audiences and build strong relationships with stakeholders. • Technical Proficiency: Proficiency in Hr technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advance skills in Microsoft Office Suite • Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes. * Education* Bachelor’s Degree in Humar Resources, Business Administration or related field. * Experience* A minimum of 1-3 years of experience in HR operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.