Job Description:

Workforce analysts perform various functions, including overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling a hassle-free and continuous work flow project for the organization.

The workforce analyst job description typically involves the following duties, tasks, and responsibilities:

Primary point of contact on workforce management policiesSubject-matter expert on workforce optimization issuesEnsure service level targets are met; maintain the right headcount, and calculate call capacityResponsible for the maintenance and upkeep of scheduling softwareReporting data management activities around employee scheduling and forecastsImprove processes and increase efficiency of operations by recommending necessary changesUndertake majority of call forecasting and agent scheduling for the contact center, etc.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.