Job Description SummaryResponsible for supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. Ensures the user-facing business applications are consistently available and are highly performant, meeting customer needs.

Job Description

Role and Responsibilities

In this role, you will:

Execute day to day application maintenance, processing and user supportResponsible for responding/delegating support cases from application customersTroubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriatelyDrive customer communication during critical events and lead retrospective meetingsDrive a higher level of customer satisfaction by improving support team quality, knowledge, and trainingDrive root cause investigation implementing any learnings or improvement opportunitiesDrive projects that improve customer experience, application process or performance with minimal guidanceAssist & own the preparation of end user support documentation and knowledgeProactively plan for upcoming changesProvide mentorship and guidance to team membersInform and train all support teams on new/changed processes/services and drive operational process rigorCollaborate with cross functional stakeholdersEnsure support team readiness and availabilityInvestigate the possibilities of automation for self-service of end user supportManage and lead the enhanced service collaboration vendor & other in-house support tech teamPartner with product service owners on new service introductions, change, and transition to operationsManage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors

Required Qualifications

Bachelor’s Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with two plus years information technology experience in a manufacturing settingOne plus year MSOffice Visual Basic for Applications (vba) experienceOne plus year vb.net programming experienceOne plus year MS Access database management

NOTE: Military experience is equivalent to professional experience.

Desired Qualifications

Experience with MSSQL/MyTech database administrative experience.c#.net programming experienceUnderstand concepts of setting and driving technical directionFamiliar with elements of gathering functional requirementsUnderstand technical standards & concepts to apply to project workInterest in current and emerging technologies demonstrated through training, job experience and/or industry activities

Business Acumen:

Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics with the ability to set day-to-day priorities

Leadership:

Coach and mentor team members.Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budgetDeliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefitsParticipate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

Ability to thrive in a rapidly changing environmentDemonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customersChange oriented –actively generates process improvements; champions and drives change initiatives; confrontsAbility to work with global teams, act independently and as part of a teamApply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choiceOpen-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriateResolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiativesStrong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

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This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No